Partner Centrum Praktyk i Karier Politechniki Poznańskiej
Service Desk Analyst with Italian, French, Portuguese or German
09564/2024
At Capgemini, we're proud to be a global leader in working with companies to transform and manage their business by harnessing the power of technology. We are guided everyday by the purpose of unleashing human energy through technology for an inclusive and sustainable future. We are a responsible and diverse organization, with a strong 55-year heritage and deep industry expertise. We are trusted by our clients to address the entire breadth of their business needs — from strategy and design to operations. Our actions are fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital
Wymagania
- knowledge of Italian/French/Portuguese or German and English at least B2 with strong motivation to learn IT
- motivation to start career within IT area
- flexibility to work in shifts (24x5)
- Nice to have:
- any prior IT-related experience,
- willingness to learn and support new and quickly changing technologies
- motivation to gain knowledge of Service Desk procedures and process
Zadania związane z oferowanym stanowiskiem
- deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
- monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- gather customer's information and determine the issue by evaluating and analyzing the symptoms
- diagnose and resolve technical hardware and software issues involving internet connectivity, email clients etc.
- identify and escalate priority issues per Client specifications
- registering an incident and / or Service Request reported via email /phone in the ITSM Tool
- tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary
Szczegóły
Oferta ważna do2024-05-25
Wysokość wynagrodzenia
0
Branża
IT - administracja/bezpieczeństwo
Rodzaj umowy/współpracy
Umowa o pracę
Region
woj. wielkopolskie
Miasto
Poznań
Preferowane kierunki
Nie określono
Zaloguj się, aby odpowiedzieć.